Privacy Policy
1. Introduction
Welcome to Vitality. We are committed to protecting the privacy and confidentiality of our patients, website visitors, and service users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our home medical treatment services.
By using our website and services, you agree to the practices described in this Privacy Policy.
2. Information We Collect
We may collect the following types of information:
a) Personal Information
- Full name
- Age and gender
- Phone number and email address
- Home address and location details
- Emergency contact details
b) Medical Information
- Medical history and current health conditions
- Prescriptions and treatment requirements
- Reports, lab results, and doctor notes
- Care preferences and nursing requirements
c) Technical Information
- IP address
- Browser type and version
- Device information
- Cookies and usage data
d) Appointment & Service Information
- Booking details
- Nurse/doctor assigned
- Treatment history at home
3. How We Use Your Information
We use your information to:
- Provide home healthcare and medical treatment services
- Schedule and manage appointments
- Assign qualified medical professionals
- Maintain patient medical records
- Communicate updates, reminders, and follow-ups
- Improve our services and customer experience
- Comply with legal and regulatory requirements
4. Sharing of Information
We respect your privacy and do not sell your personal information.
We may share your data only in the following cases:
- With licensed doctors, nurses, and caregivers involved in your treatment
- With diagnostic labs or pharmacies (only when required for care)
- With payment processors for billing purposes
- When required by law, court order, or government authority
- To protect the safety, rights, or property of patients or the public
5. Data Security
We implement appropriate technical and organizational measures to protect your personal and medical data, including:
- Secure servers and encrypted storage
- Access control for authorized staff only
- Regular system monitoring and updates
- Confidentiality agreements with healthcare professionals
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Cookies and Tracking Technologies
Our website may use cookies to:
- Improve user experience
- Analyze website traffic
- Remember user preferences
You may choose to disable cookies in your browser settings, but some features of the website may not function properly.
7. Data Retention
We retain personal and medical information only for as long as necessary to:
- Provide healthcare services
- Comply with legal and medical record-keeping requirements
- Resolve disputes and enforce agreements
8. Your Rights
Depending on applicable laws, you may have the right to:
- Access your personal data
- Request correction of inaccurate information
- Request deletion of certain data (where legally permissible)
- Withdraw consent for communication
- Request details about how your data is used
To exercise these rights, contact us using the details below.
9. Children’s Privacy
Our services are intended for individuals who may require medical care at home, including minors under the supervision of parents or legal guardians. We do not knowingly collect personal data from children without appropriate consent.
10. Third-Party Services
We may use third-party service providers such as payment gateways, diagnostic labs, or software tools. These third parties have their own privacy policies, and we are not responsible for their practices.
11. Legal Compliance
We may disclose personal information if required to comply with applicable laws, healthcare regulations, or governmental requests.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.