Legal Terms
1. Introduction
Welcome to Vitality. These Terms and Conditions (“Terms”) govern your use of our website and medical home treatment services.
By accessing our website or booking our services, you agree to be bound by these Terms. If you do not agree, please do not use our services.
2. Nature of Services
We provide home healthcare and medical support services, which may include:
- Nursing care at home
- Doctor home visits
- Physiotherapy services
- Elderly and chronic care support
- Medical assistance and monitoring
All services are provided by qualified healthcare professionals based on availability and medical assessment.
3. Eligibility
To use our services, you must:
- Be at least 18 years old, or use services under the supervision of a parent/guardian
- Provide accurate and complete information
- Have legal authority to request medical services for yourself or the patient
4. Medical Disclaimer
- Our services are intended to support medical care and do not replace emergency hospital treatment.
- In case of a medical emergency, you should immediately contact local emergency services or visit the nearest hospital.
- We do not guarantee specific medical outcomes, as results may vary based on patient condition.
5. Appointments and Scheduling
- Appointments are subject to availability of medical staff.
- We reserve the right to reschedule or cancel appointments due to emergencies or unforeseen circumstances.
- Patients are expected to provide accurate address and medical details to avoid delays in service.
6. Payments and Fees
- All service charges will be communicated before confirmation of booking.
- Payments must be made through approved payment methods.
- Any additional charges (e.g., travel, equipment, emergency visits) will be informed in advance where possible.
- Failure to make payment may result in cancellation or suspension of services.
7. Cancellations and Refunds
- Cancellations must be made at least [Insert Time, e.g., 2–4 hours] before the scheduled appointment.
- Late cancellations may incur a cancellation fee.
- Refunds, if applicable, will be processed based on our refund policy and service status at the time of cancellation.
8. Patient Responsibilities
Patients or their caregivers must:
- Provide complete and accurate medical history
- Ensure safe and accessible home conditions for treatment
- Follow instructions provided by medical professionals
- Inform us of any changes in health condition promptly
9. Limitation of Liability
- We are not liable for indirect, incidental, or consequential damages arising from the use of our services.
- We are not responsible for delays caused by traffic, weather, strikes, or other external factors.
- Our liability is limited to the amount paid for the specific service.
10. Professional Conduct
All healthcare professionals associated with us are expected to maintain professional ethics and confidentiality. Any misconduct should be reported immediately to our support team.
11. Intellectual Property
All content on our website, including text, logos, graphics, and design, is the property of the Company and is protected by applicable intellectual property laws.
You may not copy, reproduce, or distribute any content without written permission.
12. Privacy
Your use of our services is also governed by our Privacy Policy, which explains how we collect and use your data.
13. Third-Party Services
We may use third-party services (such as payment gateways or labs). We are not responsible for their actions, policies, or performance.
14. Termination of Services
We reserve the right to suspend or terminate services if:
- False or misleading information is provided
- There is misuse of services
- There is abusive or unsafe behavior toward staff
- Payment obligations are not met
15. Changes to Terms
We may update these Terms from time to time. Updates will be posted on this page with a revised effective date. Continued use of our services indicates acceptance of the updated Terms